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We love transparency and we believe that more companies should be upfront about their supply chain. That's why we've outlined how we're working to be more sustainable, along with our manufacturing and fulfillment process.

Our Process

Here at OH we like to remain transparent with our entire process. That's why we've outlined our process from manufacturing to your doorstep.

MANUFACTURING

Doing things the right way isn't up for debate. We work with partners who manufacture in the U.S. and internationally in a no-sweat-shop, humane, sustainable ways. We do our very best to ensure that all items we use are manufactured in WRAP Certified Facilities.

What Principles Does the WRAP Certification Include?

  • Human resources management
  • Health and safety standards
  • Environmental and eco-friendly practices
  • Legal compliance including import/export, customs compliance and security standards
Learn More About WRAP

Printing & EMBROIDERY

We believe there is power in community. That's why we have local partners here in sunny Phoenix, Arizona who help us decorate our items with rad designs and awesome stitching!

Warehouse

Our warehouse is located just south of the airport in Phoenix, AZ and is run by our Warehouse Director, Renee Saint-Massey, who also happens to be married to one of our owners. That's right, it's a family function over here. Many times our Advocates will even get special notes put in their orders. We love that human touch and it's amazing to have our culture infused into our fulfillment process.

SHIPPING

We ship all items from our warehouse. Each item is pulled for the order, double checked for awesomeness, and placed safely in one of our eco-friendly shipping bags/boxes and sent to your door. That's the kinda human touch we like ❤️

Customer Service

We like to keep customer service as human as possible. We don't have a line of service agents ready and waiting, but we do make sure there is heart behind all the decisions we make. When you email us at support, everyone on our team sees it and we like to make sure we follow up as quickly as possible. Got something you want to say?

Hit us up: [email protected]

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Here are some of the ways we're doing better for our enviroment. We have big plans for the future and will be updating this page as we add new initiatives and grow our team.

Our Mailer Bags

We've transitioned all of our poly mailer bags over to a new 100% recycled bags. They also include a new double adhesive so if you need to return or exchange it, you can use the same bag.

Our Postcards

All of our postcards inside our orders are now 100% recycled and certified FSC, Chlorine Free, Bio Gas Energy, and Ancient Forest Friendly.

Shipping boxes

All of our shipping boxes are not only 100% recycled, they are made from 95% post-consumer content. We've also utilized Algae Ink to brand the outside.

Our Process

In order to stay authentic to our mission of being transparent, we've outlined our entire manufacturing, sourcing, and printing process along with all of the ways we will continue to do more good for our earth.
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