Only Human LLC is happy to offer no hassle returns, on all products returned in original condition.
If you are not sure of the condition of your item, please note below:
- We cannot accept item(s) that have been washed.
- We cannot accept item(s) that are covered in human/animal hair.
Send us an email to [email protected], include a note detailing your order number, and what you want to be exchanged/refunded. We do ask for you to give us 24 to 48 hours to respond to your email. All returns must be made to the following address:
4700 N. Central Ave.
Phoenix, AZ 85012
*Include Order Number | Do Not Require Signature*
To return or exchange an item, simply return the item to us in their “original condition” within 14 days of receipt. Delivery charges will not be refunded. Also, the cost of returning the item to us is your responsibility. For purchases after 14 days of receipt, no refunds are issued and you may receive store credit or exchange for a different item.
When returning your item, please include your name, order #, and whether or not you would like to exchange for another item or receive a refund. Send the item(s) to the address stated above.
Is it faulty? Don’t worry, that’s our fault-y.
If the item you received is faulty, please contact customer support at [email protected] with your order number, your name and address, details of the product, why the return is being made, and whether you require a refund or a replacement. You have 30 days from receipt of the faulty item to return it to us.
Did your order disappear?
If your order has taken longer than a week to arrive, feel free to contact us at [email protected] and we will be able to take a look at where it might be. In instances of pre-sale items, please wait up to one week after shipment date to contact us.